Move From Customer Experience to Customer Excellence Common challenges include when a customer service representative lacks the knowledge to fix a problem, or when they have trouble communicating a solution effectively. That can exacerbate a situation in which a customer is already explain customer service experience frustrated or irate, and provide them a bad customer […]
Category Archives: AI News
Gen AI insurance use cases: A comprehensive approach A great operating model on its own, for instance, won’t bring results without the right talent or data in place. Naturally, banks encounter distinct regulatory oversight, concerning issues such as model interpretability and unbiased decision making, that must be comprehensively tackled before scaling any application. Banks that […]
Shopping Bots: The Ultimate Guide to Automating Your Online Purchases WSS They can respond to frequently asked questions using predefined answers or interact naturally with users through AI technology. With its capacity to handle more than 1,000 chats simultaneously, Botsonic can be beneficial for both eCommerce and lead generation. For eCommerce, it facilitates personalized product […]
5 Best Ways to Name Your Chatbot 100+ Cute, Funny, Catchy, AI Bot Names Apparently, a chatbot name has an integral role to play in expressing your brand identity throughout the customer journey. Since chatbots are new to business communication, many small business owners or first-time entrepreneurs can go wrong in naming their website bots. […]